Refund and cancellation policy

Balance top-ups

You may cancel a top-up within 14 days of payment, as long as the money has not been used for orders. The amount is returned to the original payment method, minus the payment provider's fee where the law allows it. Bonus credit is not refunded.

Requests are sent to support@likeli.co.il or through a ticket in your account.

Orders

• Services marked as cancelable can be canceled from the order list while they run. The part that was not delivered is returned to your balance.
• If an order cannot be completed, it is marked as partial or canceled and the undelivered part is returned to your balance automatically.
• Delivered quantities cannot be returned, because the service has already been provided at your request.
• A drop in numbers after completion is handled through refill for services that include a refill period.

Wrong link or private account

If the link is wrong or the account was private when the order started, contact support. We will check with the provider and return what can be returned.

Questions

Write to support@likeli.co.il or call +972559887603. We answer within one business day.